Terms & money-back guarantee

These terms cover how we work together. They're written to be readable, not to bury anything, if a clause isn't clear, ask us and we'll explain it. Nothing here affects your statutory rights.

1. Who we are

RobinsFire is a commercial fire-safety consultancy operating across Cambridgeshire and the neighbouring counties, also trading as Cambs Fire Safe. You can reach us on 07450 315360 or at info@robinsfiresolutions.com.

2. Our services

We provide fire risk assessments, design-stage fire safety strategies, and fire safety training. The specific scope, deliverables and fee for your work are confirmed in writing before we begin, either through the online quote and booking for a standard assessment, or in a written proposal for strategy and training work.

3. Fees & booking

For standard fire risk assessments, the price shown on booking is a fixed fee for the scope described, with travel within the counties we cover included.
For assessments of unusual or larger premises, and for strategies and training, the fee is confirmed in a written proposal after we've scoped the work.
Where a site turns out to be materially different from what was described at booking, we'll talk to you before doing any chargeable additional work.

4. What we need from you

To do the work properly we need safe access to the premises on the agreed date, and honest information about how the building is used and occupied. Our assessment reflects what was disclosed to us and what was accessible on the day of the visit.

5. Your report

For assessments, you'll receive a written report, typically within 7 working days of the visit, setting out our findings, photographs, and a prioritised action plan. Acting on that action plan is the responsibility of the responsible person for the premises.

Money-back guarantee, terms in plain English

The guarantee covers the assessment report itself, not whether its recommendations have been carried out. If our report is found not to be suitable and sufficient based on the information made available to us, you get your fee back. Acting on the findings, recommendations, and action plan within the report is the duty of the responsible person on site, outcomes that follow from those works (or from failing to do them) sit outside this guarantee.

The guarantee applies to fire risk assessments delivered by RobinsFire / Cambs Fire Safe and paid for in full.
It applies where the report is found not to be "suitable and sufficient" under Article 9 of the Regulatory Reform (Fire Safety) Order 2005, in respect of the information made available to us at the time of assessment.
It does not apply to whether recommendations, findings, or the action plan in the report have been implemented. Carrying out (or choosing not to carry out) any remedial works is the duty of the responsible person, not RobinsFire.
We're not liable for matters that weren't disclosed, weren't accessible during the visit, or that materially changed after the assessment date (e.g. a new use, alteration, occupancy change, or undisclosed use of part of the building).
We're not liable for the actions or omissions of third parties, contractors, tenants, other occupiers, or duty-holders responsible for managing fire safety on a day-to-day basis.
Claims must be raised within 12 months of report delivery, with a copy of the enforcement / insurer correspondence that triggered the review.
Refund is limited to the original fee paid for the assessment. The guarantee does not extend to consequential losses, remedial works, or third-party costs, those are matters for our £5M professional indemnity cover.

Full terms-of-service document on request. Nothing in this guarantee affects your statutory rights.

6. Insurance & liability

Our work is covered by £5M professional indemnity insurance. To the extent permitted by law, our liability for any single piece of work is limited to the cover provided by that insurance, and we are not liable for indirect or consequential losses. Nothing in these terms limits liability where it cannot lawfully be limited.

7. Confidentiality

We keep information about your premises confidential and use it only to carry out and support your work. Any examples of past work we publish are kept deliberately general to protect client confidentiality.

8. Cancellation

If you need to rearrange a booked visit, let us know as early as you can and we'll do our best to accommodate it. We'll always tell you in advance if a change affects your fee.

9. Governing law

These terms are governed by the law of England and Wales, and any disputes are subject to the courts of England and Wales.

Questions about any of this? Call 07450 315360 or email info@robinsfiresolutions.com. A full terms-of-service document is available on request.